Effective Date: 10 April 2023

Villanueva Creative("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us, including when you book tickets for our events, make purchases, or contact us through social media or other channels. By engaging with us, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

• Personal Information: Your name, email address, phone number, and other details you provide during ticket bookings or purchases.

• Payment Information: Billing information (e.g., credit/debit card details), processed securely by our payment service provider.

• Event Preferences: Details about the event you’re attending, such as ticket type and seating preferences.

• Other information you may share with us when contacting us through our social media channels or directly.

2. How We Use Your Information

We only use your personal information for the following purposes:

• To Manage Your Booking or Purchase: Processing and confirming your event ticket or private purchase.

• To Communicate About the Event or Purchase: Sending booking confirmations, purchase receipts, event reminders, updates, and important notifications related to the event or your order.

• To Comply with Legal Obligations: Retaining records as required by applicable laws or regulations.

We will not use your information for marketing purposes or share it with third parties for marketing unless you explicitly consent to it. During interactions with us, you may have the option to opt into receiving promotional emails about future events or offers. This is entirely optional and can be withdrawn at any time by contacting us or using the unsubscribe link in our emails.

3. How We Protect Your Information

We take the security of your personal data seriously and implement the following measures:

• Encryption: All personal data is encrypted during transmission using secure protocols.

• Access Controls: Only authorised personnel have access to your information.

• Regular Audits: We conduct regular reviews of our data protection practices to ensure compliance with relevant laws.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with:

• Ticketing and Event Platforms: We use third-party platforms, such as Eventbrite, to manage ticketing and event bookings. When you book tickets, your information is collected and securely stored on these platforms. We recommend reviewing their privacy policies to understand how they handle your data. For example, Eventbrite’s Privacy Policy can be found here.
  In the future, we may use other ticketing and event platforms to manage bookings. Any such platform will be contractually obligated to handle your data in compliance with applicable data protection laws.

• Service Providers: Third-party vendors (e.g., payment processors) who assist in fulfilling your booking or purchase. These providers are contractually bound to protect your information.

• Social Media Platforms: If you interact with us via platforms like Instagram, those platforms may process your data in accordance with their privacy policies. Please review their policies for details.

• Legal Authorities: If required by law or to protect our legal rights.

• International Transfers: If we transfer your data outside the UK, we ensure it is protected to the same standard as required by UK GDPR. Such transfers are made only to countries with adequate data protection laws or through mechanisms such as Standard Contractual Clauses.

5. Data Retention

We will retain your personal information only as long as necessary to:

• Fulfill the purposes outlined in this policy.

• Comply with legal or regulatory requirements.

• Resolve disputes and enforce our agreements.

Personal data collected through third-party platforms, such as Eventbrite or social media, is subject to their data retention policies. We do not independently store this data outside these platforms unless explicitly stated.

Once your data is no longer needed, it will be securely deleted or anonymised.

6. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

• Access: Request a copy of the personal data we hold about you.

• Correction: Request corrections to any inaccurate or incomplete data.

• Deletion: Request the deletion of your data when it is no longer necessary.

• Restriction: Request the restriction of processing under certain circumstances.

• Objection: Object to the processing of your data in specific situations.

• Data Portability: Receive your data in a structured, commonly used, and machine-readable format.

To exercise your rights, contact us at villaneuvacreative@gmail.com

7. Third-Party Links

Our website, booking platform, or social media profiles may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their policies.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review it periodically to stay informed.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at villanuevacreative@gmail.com

By booking tickets or making purchases, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.